An excellent opportunity has arisen to join the Front Office team at the exclusive 5 star Lyrath Estate Hotel as a Front Office Receptionist
The Front Office Receptionist is the first point of contact to our guests, representing the Front of House Department in a friendly, energetic and professional manner and consistently delivering a Five-Star level of service.
The successful candidate will play a key role in delivering a memorable experience, working with all departments throughout the Hotel to deliver and exceed our guest expectations.
The role requirements:
To be familiar with the days business, including arrivals, departures and special requests.
To offer guest services such as wake up call, newspaper etc.
To check guests in and out in a friendly and efficient manner
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
Maximise sales through up-selling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Ensure all enquiries and requests are dealt with efficiently and promptly.
Have a full knowledge of all bedrooms, their location and what they consist of.
Allocation of arrivals for next day’s business.
Knowledge of local amenities and local transport.
The ideal candidate will possess:
Strong command of the English Language
Basic computer skills are essential whist a working knowledge of Hotsoft is desirable.
Experience in hospitality would be beneficial but not essential.
Excellent Customer Service
Welcoming friendly personality and manner
Ability to prioritise and organise work
Ability to work flexible hours, including weekends, Bank Holidays, early shifts and evening shifts.
Ability to work in a fast-paced busy environment.
What we offer you in return:
Complimentary meals while on duty
Complimentary car parking on site
Discounted Employee Accommodation Rate
Discounted Friends and Family Rate
Discount on food if dining in the hotel
Discount on all Spa treatments
Employee Referral Programme
Discounted Gym Membership
Christmas Savings Scheme
Educational Assistance Programme
If this sounds like your ideal next role, we look forward to hearing from you.